Microsoft CRM Training
“…for companies who are serious about reducing costs and establishing a competitive advantage, making relevant information available to key employees is not an option, it’s an imperative”.
IDC - the world’s premier global market intelligence and advisory firm in the information technology and telecommunications industries.
Our Instructors
Our training courses are presented by certified industry professionals with broad and proven experience in the delivery of effective software training.
Chosen for their natural empathy, appreciation of adult principles, and friendly and professional teaching manners, our instructors aim to ensure that everyone is successful in meeting their learning objectives.
Training Courses
CSG advocates quality training as a vital ingredient in achieving a measurable return on IT investments together with tangible business results.
Our experienced instructors and broad range of end user and technical training modules are the solution to keeping your staff equipped with the knowledge and tools they require to perform their jobs effectively.
CSG has its own, state of the art training facility to assist you leverage your software investment.
Currently we run 4 Microsoft CRM specific courses:
8002 - Microsoft CRM Administration
This two-day course, Administration in Microsoft Dynamics CRM 4.0, provides students with the necessary techniques to plan, develop, apply, and examine administrative tasks within Microsoft Dynamics CRM 4.0.
8912 - Customisation and Configuration in Microsoft Dynamics CRM 4.0
This three-day course teaches students how to configure Microsoft Dynamics CRM organizational settings, organizational structure, users, teams, security, multilingual user interface, and currency exchange rates to meet your business requirements. Students are also shown how to use the application’s built-in customisation tools to customize Microsoft Dynamics CRM user interface components and databases components such as forms, views, entities, attributes, relationships, and mappings.
8913 - Microsoft Dynamics CRM 4.0 Applications
This three-day course teaches students use the Microsoft Dynamics CRM product. Application functionality covered in the course includes:
- Sales Management
- Marketing Automation
- Service Management
- Service Scheduling
8910 - What’s New in Microsoft Dynamics CRM 4.0
This product teaches participants who are familiar with Microsoft Dynamics CRM 3.0 the key new features of Microsoft Dynamics 4.0.
Further Information?
For further information contact us on 08 6250 7900 or email our training specialist caroline.smith@csg.com.au to discuss how we can help!